Windii Customer App
Effective date: 3 November 2026 · Last updated: 3 November 2026
This Privacy Policy explains how Windii Technologies (“Windii”, “we”, “us”) collects, uses, shares and protects your personal information when you use the Windii Customer App (the “App”) and the related services, and the choices you have. By using the App you agree to this policy.
1. Who we are
Windii Technologies is the provider of the App. If you have any question about this policy or your data, contact us at info@windiitechnologies.com.
2. Information we collect
| Category | What we collect | Why |
|---|---|---|
| Account details | Username, email address, password (stored only as a secure one-way hash), first and last name, phone number, date of birth, country, state, city and postal address that you enter in your profile. | To create and secure your account, sign you in, show your name in the App and contact you about your parking. |
| Vehicle details | Licence plate number, make, model, colour and vehicle type of the vehicles you register. | To check you in and out of parking sites, link reservations and tickets to your vehicle and let the parking agent verify the right car. |
| Parking and reservation activity | Sites, services and times you use, check-in and check-out times, tickets, reservations and their status, charges, discounts and amounts paid, and the QR codes that identify a parking session. | To provide parking, valet and reservation services, show your history, calculate charges and keep accurate accounting records. |
| Location | Your device’s approximate or precise location while you use the App. | To show the parking sites nearest to you and the distance to them. We do not track your location in the background. |
| Camera | Live camera view only while you scan a QR code. | To scan QR codes at the parking site. We do not store camera images from this feature. |
| Notifications and device identifiers | A device identifier and push-notification token (through Google Firebase Cloud Messaging) and your device platform. | To send you service messages such as “your car has arrived” or reservation updates. |
| Biometric sign-in (optional) | The App asks your phone to verify your fingerprint, face or device PIN. Your biometric data stays on your device and is never sent to or stored by us. If you turn this feature on, your sign-in details are kept in your phone’s secure storage (Android Keystore / iOS Keychain). | To let you sign in without typing your password. |
| Technical data | Basic technical information such as app version, device type, operating system and error information when you contact us or the App fails. | To keep the service working and secure. |
We do not knowingly collect information about your contacts, photos, microphone recordings or other apps on your phone.
3. How we use your information
- To create and manage your account and authenticate you.
- To provide parking, valet, QR check-in/check-out, reservation, ticket and payment-record services.
- To show nearby parking sites, directions and relevant services.
- To send service notifications and respond to your requests.
- To prevent fraud and abuse, protect the security of the App and our systems, and enforce our terms.
- To meet our accounting, tax and legal obligations.
- To analyse and improve the App’s reliability and features.
We do not sell your personal information and we do not use it for third-party advertising.
4. How we share your information
- Parking site operators and their staff. The operator of the parking site you use, and its agents or valets, see the information needed to serve you: your vehicle plate and details, your name where required, your reservation or ticket and the times and charges involved.
- Service providers. Companies that host our servers and provide technical services on our behalf, including Google (Firebase Cloud Messaging for push notifications). They may process your data only to provide their service to us.
- Directions. When you tap “Get Directions” the App opens Google Maps (or your browser) with the site’s coordinates. Your use of Google Maps is governed by Google’s own privacy policy.
- Legal and safety. Authorities or other parties where the law requires it, to protect rights, safety and property, or in connection with a business transfer such as a merger or sale, in which case this policy will continue to protect your data.
5. How long we keep your information
We keep your profile and saved vehicles for as long as your account exists. Parking and payment transaction records are kept for as long as needed for accounting, legal, tax and security purposes. When you delete your account (see section 7), your profile is erased and your transaction records are kept only in a form that no longer identifies you by name or contact details.
6. Security
We protect your information with measures including encrypted connections (HTTPS/TLS), hashed passwords, access controls and secure storage on your device for sign-in details. No system is completely secure, so please choose a strong password and keep it private. If you believe your account has been compromised, change your password in the App and contact us.
7. Your choices and rights
- Access and correction. View and update your profile in the App under Account & Settings → Profile Settings.
- Change password under Account & Settings → Change Password.
- Location and camera. You can allow or deny these permissions at any time in your phone’s settings. Some features, such as nearby sites or QR scanning, will not work without them.
- Notifications. You can turn push notifications off in your phone’s settings.
- Biometric sign-in. Turn it off at any time under Account & Settings.
- Delete your account and data. In the App go to Account & Settings → Delete Account. If you no longer have the App, use our web page at https://windiitechnologies.com/delete-account/ or email info@windiitechnologies.com from the address on your account. Deletion is permanent. Records we must keep by law are retained without your personal details, as described in section 5.
Depending on where you live, you may also have the right to request a copy of your data, object to or restrict certain processing, or complain to your local data protection authority. To exercise these rights, email us.
8. Children
The App is intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.
9. International use
Your information may be processed and stored on servers located in countries other than your own. Where we do this, we take steps to protect your information in line with this policy.
10. Changes to this policy
We may update this policy from time to time. We will post the new version on this page with a new “Last updated” date and, for significant changes, notify you in the App or by email. Continuing to use the App after a change means you accept the updated policy.
11. Contact us
Windii Technologies
Email: info@windiitechnologies.com
Website: www.windiitechnologies.com